Work & Experience
• Provide a World-Class Service to Passengers/Customers of Qatar Rail. • Assist Customers with Tickets and Travel Cards purchases, Information, Revenue Protection Activities, and Security. Assist Station Masters where required. • Responsible for adherence as per RKH Qitarat Standards.
• Troubleshoot complex web-hosting applications. • Assist Customers with purchases, technical issues, and web-hosting concerns via chat. • Cross-sells products and services of GoDaddy.
• Sell products available in DDF Shops; • Approach and assist customers in the shop; • Maintain cleanliness of the shop; • Arrange merchandise according to display guidelines; • Replenish empty shelves; and • Process payments and operate Electronic Cash Registers.
Coordinates and monitors administrative, operational and project activities which includes review and reporting of all active issues of NNMDC, TMDI and MMI. Develop and maintain the business continuity plan for the company providing revisions as required.KEY ACHIEVEMENTS • Successfully restructured documents for ease access. (Government Permits, Company licences, etc.); • As proponent, co-solidified Mine Rehabilitation Fund Committee (MRFC) for compliance to Department of Environment and Natural Resources (DENR); • Efficiently forecasted reports on Mineral Market Price through London Metal Exchange (LME) which helps on the assessment for contract negotiation (basis used by VP for Marketing Operations); and • Delivered an approved recommendation of Flowchart Structure of the Company's Exploration and Large-scale permit application.
Promoted as Supervisor a year after, exuded professionalism in terms of handling customer queries and putting effective solution with technical expertise. Supervised 12 agents. • Dedicated to providing professional customer service and technical support to all customers. • Handles agents concern and help them resolve the issue/s of the customers. • Teaches and supervises agents with their performances. Updates the team with the new clients. • Strive for the most reliable, most competent level of technical expertise and service. • Ensures highest possible lever of excellence in technical service for customer electronics.
• Assist customer in PC Trouble shooting supported by Gateway Computers. • Upsell Desktop products like hardware and software from Gateway computers • Updates customers service request and sales order made from Gateway Computers.