davidson.dingal

About Candidate

Location

Education

B
Bachelor of Science in Mathematics, Major in Computer Science 2000 - 2004
Far Eastern University

Work & Experience

C
Customer Experience Station Agent August 30, 2019 - September 30, 2021
RKH Qitarat

• Provide a World-Class Service to Passengers/Customers of Qatar Rail. • Assist Customers with Tickets and Travel Cards purchases, Information, Revenue Protection Activities, and Security. Assist Station Masters where required. • Responsible for adherence as per RKH Qitarat Standards.

R
Reactive Chat Support and Sales Consultant December 4, 2017 - February 28, 2019
Sutherland Global Services Philippines Inc.

• Troubleshoot complex web-hosting applications. • Assist Customers with purchases, technical issues, and web-hosting concerns via chat. • Cross-sells products and services of GoDaddy.

S
Sales Assistant (Probationary Period) January 7, 2013 - April 30, 2013
Dubai Duty Free

• Sell products available in DDF Shops; • Approach and assist customers in the shop; • Maintain cleanliness of the shop; • Arrange merchandise according to display guidelines; • Replenish empty shelves; and • Process payments and operate Electronic Cash Registers.

C
Contract Administration Officer / Paralegal Assistant February 19, 2007 - December 30, 2011
MBMI Resources Philippines Inc.

Coordinates and monitors administrative, operational and project activities which includes review and reporting of all active issues of NNMDC, TMDI and MMI. Develop and maintain the business continuity plan for the company providing revisions as required.KEY ACHIEVEMENTS • Successfully restructured documents for ease access. (Government Permits, Company licences, etc.); • As proponent, co-solidified Mine Rehabilitation Fund Committee (MRFC) for compliance to Department of Environment and Natural Resources (DENR); • Efficiently forecasted reports on Mineral Market Price through London Metal Exchange (LME) which helps on the assessment for contract negotiation (basis used by VP for Marketing Operations); and • Delivered an approved recommendation of Flowchart Structure of the Company's Exploration and Large-scale permit application.

T
Team Supervisor / Technical Support Representative November 18, 2005 - January 31, 2007
Kingdom Builders Inc.

Promoted as Supervisor a year after, exuded professionalism in terms of handling customer queries and putting effective solution with technical expertise. Supervised 12 agents. • Dedicated to providing professional customer service and technical support to all customers. • Handles agents concern and help them resolve the issue/s of the customers. • Teaches and supervises agents with their performances. Updates the team with the new clients. • Strive for the most reliable, most competent level of technical expertise and service. • Ensures highest possible lever of excellence in technical service for customer electronics.

T
Technical Support Representative September 4, 2004 - October 31, 2005
Vertex Solutions Inc.

• Assist customer in PC Trouble shooting supported by Gateway Computers. • Upsell Desktop products like hardware and software from Gateway computers • Updates customers service request and sales order made from Gateway Computers.

Awards

R
RKH Qitarat - Safety Award 2020
• Awarded with Safety Award Certificate from the Company for presenting and contribution on World-Class Customer and Safety Service while On-Duty

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